At Salty Shenanigans Apparel, every item is custom printed specifically for your order. Because our products are made to order, our policy differs from a traditional retail store.

14-Day Eligible Claim Window

You may contact us within 14 days of delivery if your item arrives damaged, defective, misprinted, or incorrect.

This is not a general return window. We do not accept returns, refunds, or exchanges for buyer’s remorse, a change of mind, or because a customer prefers a different size or fit after ordering.

To submit an eligible claim, email info@shopsaltyshenanigans.com with:

• Your order number
• Clear photos of the item
• Photos of the packaging, when applicable
• A brief description of the issue

Do not send an item back without written return authorization from Salty Shenanigans Apparel. Unauthorized returns may not be accepted or refunded.

Eligible Claims

We will review claims for:

• Damaged items
• Defective items
• Printing errors
• Manufacturing defects
• Incorrect items received

If we confirm that the issue was caused by us or our production partner, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return label when a return is needed.

Sizing & Fit

Choosing the correct size is the customer’s responsibility. Every product page includes the manufacturer’s size chart to help customers select the best fit before ordering.

Because each item is printed specifically for the customer’s order, we do not accept returns, refunds, or exchanges for:

• Incorrect size selections
• A preferred different size or fit
• Ordering a size for a particular purpose and later wanting a different size
• Buyer’s remorse or a change of mind

Different brands fit differently, individual preferences vary, and minor manufacturing tolerances of up to approximately 1 inch may occur. Please compare the size chart measurements with a favorite-fitting shirt before ordering.

Returns and Exchanges

We do not offer traditional returns or exchanges on made-to-order products.

A return is accepted only when Salty Shenanigans Apparel has approved an eligible claim in writing. If a return is approved due to our error, we will provide a prepaid return label when applicable.

For any exception approved as a courtesy that is not caused by our error, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds

If an eligible claim is approved and a refund is determined to be the appropriate resolution, the refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or credit card company to process the refund after it is issued.

Non-Returnable Items

The following are not eligible for return, refund, or exchange:

• Made-to-order items without a verified defect or fulfillment error
• Items ordered in an incorrect or undesired size
• Items the customer later prefers in a different size or fit
• Buyer’s remorse or a change of mind
• Personalized products and custom orders
• Gift cards
• Clearance or final-sale items
• Items that have been worn, washed, altered, or damaged after delivery

Order Cancellations

Orders begin processing shortly after they are placed. Because each item is printed specifically for the customer, cancellations or changes cannot be guaranteed once production has begun.

If you need to make a change, contact us immediately at info@shopsaltyshenanigans.com. We will do our best to help if production has not started.

Need Help?

We are a small family-owned business and appreciate every customer. If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery so we can review the issue.