Refund policy
At Salty Shenanigans Apparel, we stand behind the quality of every product we sell. Because each item is custom printed specifically for your order, our return and exchange policy differs from traditional retail stores.
Our goal is simple: deliver premium coastal apparel you'll love while providing exceptional customer service every step of the way.
7-Day Return Window
We accept eligible return requests within 7 days of the delivery date.
To qualify for a return, your item must be:
- Unworn
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or damage
- Returned with original tags (when applicable)
Proof of purchase is required.
To begin a return, please contact us at:
Returns sent without prior authorization may not be accepted.
Return Address:
Salty Shenanigans Apparel
19947 W Luke Ave
Litchfield Park, AZ 85340
Sizing & Fit
Choosing the correct size is the customer's responsibility.
Every product page includes the manufacturer's official size chart to help you select the best fit before ordering.
Please compare the measurements to your favorite-fitting shirt rather than relying solely on the size printed on your current clothing.
Important
- Different apparel brands fit differently.
- Individual fit preferences vary.
- Minor manufacturing tolerances of up to approximately 1 inch may occur.
- Colors may vary slightly due to monitor settings and the printing process.
Because every item is printed specifically for your order, returns or exchanges due solely to ordering the wrong size are generally not accepted.
If you're between sizes or prefer a more relaxed fit, we recommend ordering one size larger.
While sizing issues are not considered manufacturer defects, we believe exceptional customer service is just as important as exceptional products. If your order doesn't fit as expected, please contact us. Although we cannot guarantee an exchange or replacement, we'll review each situation individually and do our best to help whenever possible.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- The wrong item
- A damaged item
- A defective item
- A printing error
- A manufacturing defect
please contact us within 7 days of delivery.
Email:
Please include:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
If the issue is determined to be our error or that of our production partner, we'll replace the item at no additional cost.
Exchanges
Because all products are printed to order, we do not offer traditional exchanges.
If an exchange is approved as a courtesy, customers may be responsible for return shipping unless the item was incorrect, damaged, defective, or produced with a verified manufacturing error.
Courtesy exchanges are reviewed on a case-by-case basis and are not guaranteed.
Return Shipping
If a return is approved due to our error, we'll provide a prepaid return shipping label when applicable.
For approved returns not resulting from our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your approved return has been received and inspected, we'll notify you of the status of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or credit card company to process the refund after it has been issued.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized products
- Custom orders
- Gift cards
- Clearance or Final Sale items
- Items that have been worn, washed, altered, or damaged after delivery
- Returns requested solely because the customer prefers a different size or fit
Order Cancellations
Orders begin processing shortly after they're placed.
Because every item is printed specifically for each customer, we cannot guarantee cancellation requests once production has begun.
If you need to make a change, please contact us immediately after placing your order, and we'll do our best to assist you.
Need Help?
We're a small family-owned business that genuinely appreciates every customer.
If you ever have a question or concern, we'd love the opportunity to help.